1. Introduction
These Terms and Conditions (“Terms”) govern all services provided by Olive Louise Social (“we”, “us”, “our”) to you (“Client”). By accepting a proposal, paying a deposit, or engaging our services in any form, you agree to be bound by these Terms. These Terms are governed by the laws of Queensland, Australia and the Australian Consumer Law.
2. Services
Olive Louise Social offers the following services: Strategy, Content, Paid Ads, Collaborations, Websites, Email Marketing, Branding, and PR & Events. The specific scope, deliverables, and pricing for each engagement are outlined in a separate Proposal or Statement of Work, which forms part of this agreement.
3. Proposals & Acceptance
A Proposal becomes binding upon written acceptance (including email) or payment of a deposit. These Terms are incorporated into every Proposal. Any changes to scope must be agreed in writing before work commences.
4. Payment Terms
Unless otherwise stated in the Proposal:
- A deposit (as specified in the Proposal) is required before work commences.
- Invoices are payable within 14 days of issue.
- All prices are in Australian Dollars (AUD) and exclude GST unless stated otherwise.
- Late payments may incur interest at 2% per month on the outstanding balance.
- Work may be paused or withheld until outstanding invoices are settled.
5. GST
All fees are exclusive of Goods and Services Tax (GST) unless explicitly stated. GST will be added at the prevailing rate for Australian clients and itemised on invoices.
6. Intellectual Property
All deliverables created by Olive Louise Social remain our intellectual property until payment is received in full. Upon full payment, ownership of the final deliverables transfers to the Client. We retain the right to display work in our portfolio and case studies unless the Client requests confidentiality in writing. The Client warrants they own or have the right to use all brand assets, content, and materials provided to us.
7. Client Responsibilities
The Client agrees to:
- Provide all required assets, logins, approvals, and feedback in a timely manner.
- Ensure all materials provided are owned by or licensed to the Client.
- Nominate a single point of contact for approvals.
We are not liable for delays caused by the Client failure to provide information or approvals on time.
8. Approvals & Revisions
The number of revision rounds included in each project is specified in the Proposal. Additional revisions beyond the agreed rounds will be scoped and charged separately. Approved work that is later revised at the Client request constitutes a new scope item.
9. Paid Advertising
For Paid Ads services: the Client owns and is solely responsible for their advertising accounts (Meta, Google, TikTok, etc.). Olive Louise Social acts as an authorised manager only. The Client is responsible for their ad spend and budget. We are not liable for ad performance outcomes, platform policy changes, account suspensions, or any actions taken by third-party platforms.
10. Third-Party Platforms
Many of our services depend on third-party platforms including but not limited to Meta, Google, TikTok, Mailchimp, and Shopify. We are not liable for platform outages, algorithm changes, policy updates, feature removals, or account actions outside of our control.
11. Confidentiality
Both parties agree to keep the other confidential business information private and not to disclose it to third parties without consent. This does not prevent Olive Louise Social from using completed work in our portfolio or case studies unless the Client has requested confidentiality in writing.
12. Limitation of Liability
To the maximum extent permitted by law, our total liability to the Client is limited to the fees paid in the relevant month or project. We are not liable for any indirect, consequential, or incidental loss including lost revenue, lost profits, or loss of data.
13. Termination
Either party may terminate an ongoing retainer with 30 days written notice. On termination, the Client is liable for all work completed up to the notice period end date. Any unpaid invoices become immediately due. Work in progress will be delivered in its current state upon receipt of final payment.
14. Dispute Resolution
In the event of a dispute, both parties agree to attempt resolution through good faith negotiation first. If unresolved, the parties will engage a mediator before commencing litigation. These Terms are governed by the laws of Queensland, Australia, and both parties submit to the jurisdiction of Queensland courts.
15. Amendments
We may update these Terms from time to time with reasonable notice. Continued engagement with our services following notice of changes constitutes acceptance of the updated Terms.
16. Contact
For any questions regarding these Terms, billing, or legal matters, please contact us here.